Ordering and Design:

• When you choose to receive a mockup for confirmation when placing your order, our designer will create a mockup based on the customization details and send it to the contact email associated with the order. If you have any modification requests, please notify us via email within 24 hours. Once the production stage begins, changes cannot be accommodated. Please add our customer service email support@enfodream.com to your email contacts to prevent our emails from being flagged as spam or promotional.

Production Time:

• Production takes 2-3 business days after design confirmation.
• Rigorous quality inspection before shipment.

Delivery Time & Shipping Options

We currently ship to the United States, Canada, the United Kingdom, Germany, and Australia. Delivery times vary depending on the shipping method and destination:

Standard Shipping

• United States & Canada: 8–15 business days

• United Kingdom, Germany, France, Netherlands, Sweden: 6–10 business days

• Australia: 5–10 business days

Expedited Shipping

• All countries listed above: 4–6 business days

Please note: Business days do not include weekends or public holidays.

Order Tracking

Once your order has shipped, we will send you a shipping confirmation email with a tracking number. You can use this number to follow your package’s journey at any time.